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International Personal Finance career site

Romania

Visit our Romanian careers site

Building a better world through financial inclusion

Part of the IPF Group, the European Home Credit (Provident) team in Romania is a non-bank financial institution. We were the first company in the country to launch the concept of home loans. And now we’re a European leader in home lending, supporting responsible lending and financial inclusion by offering low value, short term loans, that customers can repay in equal installments, weekly or monthly.

We believe that every Romanian has the right to access financial services to develop and improve their living standards. Since 2007, we have served over 1.2 million unique customers, many of whom started their credit history with us.

Everything we do is based on the three simple principles of being responsible, respectful and straightforward. We are very transparent and we ensure that we give everyone the opportunity to get to know us and understand our business model and the services we offer.

Working here

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We are, first and foremost, a company for and about people. We like sincerity and flexibility, because the truth is that we are all different and all have different needs. We know that a fixed work schedule is not necessarily the best solution for everyone. That’s why we offer our colleagues a flexible schedule, allowing everyone to find the right balance between their work and personal activities that suits them best.

Your wellbeing always comes first, because we know that contented people produce better results. We have a number of initiatives that are designed to ensure the best possible employment experience. These include: wellbeing programs, access to sports facilities, and internal competitions in which you can measure your strengths against colleagues. We also organise over 500 personalized training sessions each year and give colleagues access to external learning resources.

Regardless of your role or personal skills, you’ll find new learning opportunities here and the chance to make a big difference to your life and those of our customers. You will also benefit from having access to a team of mentors who are ready to support and drive your learning and development.

Personal development

Our ambition is that all our people have access to high-quality, relevant development opportunities. We have several globally consistent development programmes that cover the entire organisation. Through our learning pathways, we now have development programmes in place for Customer Representatives, Customer Service Centre operatives, Operational Management and Senior Leaders.

We have partnered with global experts, like LinkedIn Learning and Harvard Business School to provide genuinely best-in-class development materials & experiences for our people. As well as curricula-based development programmes, we also have our Global Leaders Connect programme to develop up-and-coming talent and our new annual IPF Learning Festival, where the entire organisation joins together for a week of focussed development.

Whichever role you join us in, we offer training to help you settle into your new role when you first join us. After that, your manager will work with you to set personal goals and kickstart your development journey.

In addition, all Customer Representatives benefit from having a detailed training plan. As the face of the company, Customer Representatives play a vital role in finding the right solutions for our customers, which is why we provide technical training around all of our products, so that we can match the right solutions to our customers’ needs. Customer Representatives also receive customer service training as well as learning about how we live our Purpose and values.

Much of this training will take place on-the-job, as you interact directly with customers, collecting instalments, selling our services, conducting marketing activities, and working to meet business goals. To provide help and guidance, a more experienced colleague will be assigned to every new team member and will be available to mentor you.

Areas we recruit into

  • Based in Bucharest, our Head Office roles include senior managers and the teams delivering critical business functions such as Finance, IT, Credit Risk, Human Resources, Marketing and Legal. Our Head Office teams play a vital role by providing our organisation with the information, innovations and support they need to help our customers.

  • This function provides the engine that drives the entire organisation and the interface with our customers. This is a large team, consisting of sales management and support and of course, our Customer Representatives. Because of the need to be close to our customers, these roles are spread across the entire country..

  • Our Customer Representatives are crucial to the success and growth of our company. They are the people on the front line of our business, making direct contact with our customers and delivering our products and services face-to-face.

    Our Customer Representatives have a real sense of pride in helping their community and making a positive contribution to the wider economy.

  • The teams in our Customer Service Centres are often many customers’ first point of contact with the company. They are responsible for helping customers who may have questions or require advice about their loan or other product or service. Excellent communication skills and empathy are a must, as is the determination to provide a first-class service for our customers. This is a role that lets you work flexible hours, in the office and at home and has proved to be a springboard in other roles within the company.

  • Information flows at the speed of light in this business, and it’s the job of IT to protect it and clear a path for it. IT at Provident is hugely influential. Our IT teams play a critical role in helping the business to improve the experience of our customers when they interact with us. If you want to make a big difference, to be influential, to have your ideas heard, to talk one-to-one with IT Directors, and to deliver tech that changes a business and its customers’ lives for the better, we’re a great choice.

  • This team is the immune system of the business, making sure all the company's internal processes work and that they are healthy and effective in the long run. The team collaborates regularly with representatives from various departments based in HQ and across the branches.

  • As the guardians of the company's reputation, this team has three main functions: External communications, internal communications and social responsibility.

  • This team makes sure money is in constant motion. They take care of all the accounting reports, and recording invoices from suppliers. The unit has several sub-functions covering Tax, Banking, Accounting, Management Information and Procurement.

  • This team has the privileged role of managing our most valuable asset – the people who work here. Our structure includes several functions: recruitment, compensation and benefits, personnel, payroll, training and HR Business Partnering.

  • This team helps us reach potential customers more quickly, attracting them to our services, while building trust with existing customers to help keep them long-term. The unit has three key functions covering customer acquisition, customer retention and research.

  • The team assesses all legal risks that could impact the company and they ensure all activity is carried out in compliance with legal and procedural provisions. The team also provides legal advice and assistance in areas covering regulations on lending as well as counseling in commercial, civil, financial and labour law.

  • This department works to mitigate the risks associated with customers failing to meet their financial obligations. They operate within an approved Credit Policy framework that sets the standards, principles and guidelines to help manage these risks and minimize their impact.

  • It’s the responsibility of this team to make sure all employees and sales representatives stay safe.

    Making personalized training materials available to all employees is one way they do that. Ensuring personal safety is on the agenda of all our managers is another. The team also ensures full compliance with the legal provisions regarding safety and security at work, including the training of employees.

Romania

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@ipfin.co.uk